Shipping & Returns

SHIPPING POLICY

Lead time

Our standard lead time is 1-2 working days or 3-5 days during busy times such as Valentine's & Mother's day, Easter, Christmas etc. We will prepare your order as soon as possible then send it with your chosen shipping method. If you have an urgent order, please choose Express shipping and mention "Needed Fast Please" in the  checkout notes. We would be happy to speed up the preparation of your order if possible.

 

Click & Collect

Our home workshop is located at
Dereham Avenue

Ipswich

Suffolk

IP3 0QA


If you are local to us and wanted to collect your order, then please select the free Click & Collect option at checkout and then email us at sales@oliviam.online to arrange a suitable time.

 

UK Shipping

Standard Delivery £3.50     (3-5 days)
Express Signed Delivery from £5.20
Over £40 postage is FREE

  

Return Policy

Thanks for shopping at Oliviam.

 

If you are not entirely satisfied with your purchase, we're here to help.


 

Returns

 

You have 14 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Your item must be in the original packaging.

 

Your item needs to have the receipt or proof of purchase.